Your privacy is important

We take data security and responsible handling seriously.

Introduction to our privacy practices

We are committed to protecting your personal data and ensuring your experience on our platform remains safe and respectful.

Please read this privacy policy to understand how your information is collected, used, and safeguarded in line with Malaysian regulations.

Personal data collection and use

We collect personal details you provide directly and through your use of our service for smooth communication and account management.

Direct information you provide

  • • Your name, email, and contact details during registration
  • • Any feedback or messages submitted via our contact forms
  • • Preferences set on your conversation practice profile
  • • Participation in surveys or community forums
  • • Support requests shared directly with our team

Automatically collected information

  • • Usage data like session duration and feature interaction
  • • Device and browser type used to access the service
  • • Cookies for platform operation and analytics
  • • Connection location approximated via IP address
  • • Error logs and technical events for troubleshooting

How we use your information

Collected data supports platform operation, improvement, user experience customization, and safety monitoring.

  • • Responding to support and feedback
  • • Personalizing your user journey
  • • Maintaining account and security
  • • Enhancing content accuracy and relevance
  • • Statistical analysis for service improvement
  • • Error detection and technical troubleshooting
  • • Complying with Malaysian regulations

Our promise: We employ appropriate measures to safeguard data and prioritize transparency in all information handling steps.

Data sharing and partners

Your information is not sold, but may be shared with service providers, regulated authorities, or partners as required.

Service providers we use

Carefully chosen partners help us operate features, under agreements to keep your data confidential and secure.

Legal requirements and checks

We share data with authorities when Malaysian law mandates compliance or investigation.

Anonymous platform statistics

Some aggregated usage data may be shared in a form that cannot identify individuals.

Your rights under Malaysian law

You may request access, correction, deletion, or restriction on your personal data in line with applicable law.

  • • Request a copy of your data we hold
  • • Ask for corrections to inaccurate details
  • • Request removal of your personal information
  • • Receive your data in a common format
  • • Object to certain forms of data processing
  • • Restrict how your data is processed

To exercise your rights, contact us by email. We aim to process requests promptly subject to legal requirements.

How your data is protected

We apply both technical safeguards and strict internal processes to keep your personal data secure at all times.

Technical measures implemented

  • • Data encryption for sensitive transfers
  • • Firewalls and network security monitoring
  • • Access controls for user data storage
  • • Regular vulnerability assessments

Organizational data security steps

  • • Staff training on privacy obligations
  • • Internal audits and compliance reviews
  • • Restricted data handling permissions
  • • Clear response protocols for data incidents

How long data is retained

We keep your information only as long as necessary for service provision, legal, or operational requirements.

  • • Account details remain until you close or request deletion
  • • Scenario progress may be retained for user convenience
  • • Support conversation history is stored for reference
  • • Transactional records are kept as required by local laws
  • • Consent-based communications are managed carefully

Retention durations are determined by purpose and Malaysian legal obligations.

International transfers policy

Your data may be processed outside Malaysia in line with privacy protection standards and contractual safeguards.

  • • Secured agreements with foreign processors
  • • Compliance with Malaysian transfer standards
  • • Privacy reviews for each transfer scenario
  • • Adherence to contractually required safeguards

Use of cookies and tracking

Our service uses cookies to support functionality, customize your experience, and recognize returning visitors.

Types of cookies we use

  • • Support key features such as login and security
  • • Measure engagement and platform functionality
  • • Remember preferences and settings
  • • Enable scenario recall and smooth interaction

Manage browser cookie settings for greater control over your data.

Policy updates and notifications

We may update this policy in response to changes in law, technology, or user feedback.

  • • Platform notifications for material updates
  • • Email alerts for major changes
  • • Revision dates shown on this page
  • • Continued use implies consent to updates

Please check this policy regularly for the latest information.

Contact us about privacy

For privacy questions or requests, use the contact details below.

Lymariontex

10100, Jalan Dr Lim Chwee Leong, George Town, Penang Malaysia

Phone: +6019-366 1275

Email: content@lymariontex.sbs

Last updated: January 14, 2026

Effective from: January 14, 2026